TERMS & CONDITIONS

This website is operated by QIME Hair. Throughout the site, the terms “we”, “us” and “our” refer to QIME Hair.

Please read this information carefully as it contains important details about our store policy that may apply to you.

We support the quality of our products coz customer satisfaction is our QIME first goal. We believe we can work well with our clients to make every purchase a positive experience. Our hair is carefully hand inspected and conditioned before leaving our warehouse. Due to the nature of our product, and because each individual piece comes from a separate donor, we cannot guarantee hair color or texture.

All terms of payment are always 100% upfront. We accept all major credit cards. As soon as you place an order online your credit card will be charged. We have zero tolerance for credit card fraud and theft of our merchandise. Any fraudulent purchases will be prosecuted to the fullest extent of the law.

If have other problem in your order, a representative will contact you promptly after your order has been placed. But it may delay the shipping of your order.

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service. 

PAYMENT

Paypal ( Paypal@qime.me

- Pay with Paypal (To Make sure we can deliver the goods smoothly, Please read the following payment process carefully.)

1-make sure you do have a PayPal account
2-be sure to login in your Paypal page first before making the payment
3-We only ship to the billing address, please choose the correct shipping address on the Paypal 

4-Don't choose the E-CHECK button, otherwise the payments need to be processed for a certain time to reach to our account. 

 

ORDER PROCESSING

Our business hours are Monday through Friday from 10:00 am to 7:00 pm EST. In generally, Orders placed over the weekend will be shipped first thing Monday morning. When you accomplish payment, we will arrange hair to delivery within 24 hours and Once shipped, we will through Email & SMS send the tracking number to you.

SHIPPING DELAYS

All Express Shipments Require a Signature.

For your convenience please do not wait until the last minute to place your order. If you have a deadline, hair appointment or other engagements it is always wise to order far enough in advance to allow for unanticipated delays. We will give you a delivery estimate when you place your order based on the information we receive from our warehouse on behalf of USPS. We are not responsible for late shipments due to inclement weather, holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times. We entrust FedEx to deliver your package on time. If your package is delayed we will not offer a reimbursement of shipping charges. If you need additional information, please contact us at help@qime.me or call 1 (786) 753-7878.

FAILED DELIVERIES / REFUSED SHIPMENTS / INCORRECT SHIPPING ADDRESS

Incomplete or incorrect address information is the major cause of shipment delays. Check the address information on your order. Make sure you have included ALL the information (address, apt#, etc.) needed to deliver your package. Your order will be shipped via FedEx  to the address you provide. It is extremely important that you give us the most accurate and complete information possible. If an address correction needs to be made after your shipment has been sent you need to contact FedEx to make the correction.

If a shipment is returned to us due to a bad address you will be responsible for additional shipping charges. NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS. 

PRODUCT DISCLAIMER

COLOR: Since we supply unprocessed virgin hair of 1B (Off Black), 613 (Blonde), and other color (Pink/Red/Blue/Grey/Purple/Green). If you choose to color the hair, it may pay more attention to the color time, hair dyes and so on. Recommended to be done by a professional stylist (It is recommended not to dye the color hair).

TEXTURE: Virgin human hair is distinct, and no two heads of hair are exactly alike. Our pictures are meant to give you a good idea of our textures. When you place an order with us you will notice that there will be some variation between our pictures and that of the hair you receive. This is not avoidable nor should it be. It is part of the fun of buying and wearing premium quality virgin hair. Our hair is beautiful and unique, just like you! 

PRIVACY STATEMENT

With the exception of your personal information, any communication or material you send to the QIME Hair, electronically or otherwise, including but not limited to data, questions, comments, suggestions, or submissions is and will be treated as non-confidential and non-proprietary. Anything you send to the QIME Hair may be used by QIME Hair for any purpose including but not limited to modification, reproduction, transmission, disclosure, publication, broadcast, and posting. By submitting material to QIME Hair you irrevocably transfer and assign to QIME Hair, and forever waive and agree never to assert, any copyrights, “moral” rights, rights of publicity or to privacy, or other intellectual-property or proprietary rights that you may have in such material. QIME Hair is free to use, without obligation of any kind, any ideas, concepts, techniques, or know-how contained in any communication you send to the QIME Hair for any purpose whatsoever, including but not limited to developing,manufacturing, and marketing products and services.

PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:

(a) for any unlawful purpose;

(b) to solicit others to perform or participate in any unlawful acts;

(c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances;

(d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;

(e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;

(f) to submit false or misleading information;

(g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet;

(h) to collect or track the personal information of others;

(i) to spam, phish, pharm, pretext, spider, crawl, or scrape;

(j) for any obscene or immoral purpose; or

(k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.